Faulty Products: WE RENT STUFF stands by the quality of our equipment. If your product develops a fault or is not fit for purpose due to a manufacturing defect, please contact us immediately. We will manage the repair or replacement process on your behalf to ensure you are back up and running as soon as possible.
Delivery Issues If your product arrives damaged, we will replace it with the same, undamaged product at no cost to you.
Incorrect Items If the product delivered differs from the equipment outlined in your rental agreement, please notify us within 24 hours. We will organise the collection of the incorrect item and the delivery of the correct product at our cost.
WE RENT STUFF offers full product support for the duration of your rental agreement. While our products come with manufacturer warranties, we act as your primary contact point to resolve any issues.
Your Consumer Rights Our support and warranties are in addition to your rights under Australian Consumer Law. These guarantees cannot be excluded or limited.
We are here to help, we strive to provide exceptional after-sales support. If you experience any technical issues during your agreement period, our Australian-based customer care team is available during business hours to assist you.
